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Our Customers

What our customers say about Asset Edge
Never had a help desk that actually helped before..... well done.
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Rob Bourchier
Somerset Regional Council
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I have been involved with administrating and supporting Asset Edge products now for the last 6 years and really enjoy my part/involvement with their systems. The Reflect.NET system is constantly expanding at Cootamundra to include the maintenance of more and more types of Council assets. The systems are built to be useable in the field and provide simplicity where required and on the other hand, provide sophisticated reporting to fulfil the requests of management etc. CSC has just implemented Control and is looking forward to managing our Works projects in this software package, which provides a one-stop-shop for all of the projects reference information and providing a straight-forward data entry point for field staff. Really nice products, easy to maintain and great support and ongoing development.
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Matthew Thompson
Cootamundra-Gundagai Regional Council
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Yass Valley Council has been using Reflect soft ware for over 4 years to help manage our local road network as well as RMCC on RTA roads. We have found it to be an excellent programme for “in field” data collection for the recording of defects on the road network. It is also an efficient way to record accomplishment especially for the RTA RMCC as the reports for the RTA are easily generated. We have also been very pleased by the back up technical support offered by Asset Edge.
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Peter Erickson
Yass Valley Council
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The products are excellent. They allow full conformance for us in our compliance with requirements to RTA's RMCC, and Reflect is RTA’s preferred software package for asset inspections and accomplishments. With the RTA’s Vigil package, we are able to show conformance without the need to undertake time consuming and costly paperwork to prove that we are complying with the contract. We are in the process of implementing Control to allow us better tracking of staff accreditations and training. We also use Recover for our natural disaster recording – such as flood damage. The best feature of the Asset Edge packages is the comprehensive support of the Asset Edge staff, who are always available to assist and make changes when required.
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Maurice Bell
Cobar Shire Council
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I love how simple Reflect is to use, it's flexible and easily customised to suit our requirements to manage our 12 local roads asset types. Reporting on data is quick and accurate. I value the working relationship that I have had with Asset Edge staff over many years and am grateful that they have implemented my requests to Reflect over this time.
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Christine Hanson
Midcoast Council
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Asset Edge is extremely professional when it comes to its software products. Council has been with Asset Edge for a number of years using Reflect and now Control software. I have found Asset Edge to be more than helpful in backing up their products 100%. Problems are sorted straight away with no hesitation and information is updated regularly to the user’s needs. Conferences are held annually to provide updates, training and feedback on improvements that may be useful for their software and users. Asset Edge software would have to be one of the easiest programs on the market to gather, store and report information.
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Richard Baxter
Gunnedah Shire Council
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It has been awesome few weeks for us with the Recover software after you have made some changes to it…. Before Lyle was here this software was purchased but we never thought of using it….but now it’s all going great and the learning curve of this software going great as well. We as a council are always trying to get the maximum out of a software for us to do better jo . So you guys have been great at AE, Recover especially has been a great experience. Thank you very much!!!
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James Fernando
Cloncurry Shire Council
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Gosford Council have been using Reflect since 2001 for the management of the RTA SIM contract and more recently the RMCC. Reflect provides us with all the information needed to meet the RTA RMCC reporting requirements in an easy to access format. Council recently decided to incorporate our local road network into Reflect and are finding it to be of benefit in the recording of inspections, defects and accomplishments. I have always found the support of the software from the Asset Edge Support Team to be of the best quality. The annual user conference is also of benefit for the exchange of ideas and updates of the software.
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Peter Starkey
Central Coast Council
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Dungog Shire Council utilised the Recover android software to capture damage from the recent April 2015 storm. Council were very impressed with the quick response from your company’s Solutions Consultant Cindy McLucas in organising tablets and training to allow our staff to begin the extensive data capture process. Using this software on tablets or mobile phones was very easy, staff were able to navigate the software with a few hours training. The subsequent review of damage and costing of the remediation works was much easier than previous events where we relied on memories and a few photos to determine the damage cost. I would recommend this package to other Council’s prior to the next disaster event to allow quick responses and more accurate data pickup.
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Darren McKimm
Dungog Shire Council
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With regards to Council's use of Recover we found it to be an extremely effective way of recording storm damage to Council's Assets. The cost estimation feature was easy to use and allowed Council to submit storm damage costs in a format that was acceptable to RMS. The ability to collect all relevant field data using an android device and prepare cost estimates via the web version was also helpful.
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Bruce Anderson
Midcoast Council
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